Copthorne Tara - London

Everything to hand including taxis and good food

Rooms are clean , staff is friendly , transportation facilities are very convenient.

The staff were always helpful and the location of the hotel is excellent.

The staff were genuinely friendly and worked well together. I liked the way they dealt with the challenges I encountered while staying in the hotel. I had to change rooms twice during my stay due to problems in the rooms. I was given an upgrade to a superior room. Thankfully the staff work together as a team and communications are good between them. They also communicate well with people, and have an efficient Concierge department and that wonderful ambassador Billy the doorman who looks after people so well.

Although I booked a superior room through Booked.net I was give a room on the Mezzanine floor because I was told they had no superior room with a large bed due to the hotel being full. Unfortunately this had no carpet and no curtain. The following day they changed me to another room on the same floor that had a curtain and a carpet but they quickly evacuated me when it became apparent to them that the previous guests had left some kind of pet behind them that was at large in the room but I wasn't aware of it until I was transferred to a superior room which they said this was a complimentary upgrade.

The lobby is quite nice. Not many other assets.

I'm not sure how this hotel received a four-star rating. The room was clean but the box spring filthy and the amenities the bare minimum. The air was stale and there was no way to open the windows. The bathroom needed renovation badly, and for some reason the tap water tasted terrible though I'd been drinking tap water throughout my stay in London. It wasn't possible to run the faucet for a bath as it immediately switched to shower. It was not a horrible experience, but I was unimpressed.

Liked everything as stated above.

room space is good compare to the price also the staff was very helpful

freindly and helpful staff

The staff are really pleasant, the restaurant is very good, and the location is excellent.

The rooms could really do with an overhaul, they are showing a lot of wear and tear.

It was OK - bed was not great and room felt old and dated. Bathroom facilities were poor. Staff were OK and helpful and location is good.

Location

Except for the location which is great for visiting london, there is nothing to like

The beds were old, it takes forever for staff to clean the rooms. They charge for internet access, and they have no safes in the rooms

The hotel was in a good location, was clean and well maintained and the staff were friendly and helpful.

Clean and comfortable room. Good location, near tube station, park, shopping center...

Building was a little bit old, but, clean.

Proximity to HSK station.

great location, value for the money we paid , very helpful staff